“I always say to everyone I deal with, you’ve got to go with what the law is now — it’s like financial advice, you never give advice to clients based on what is being kicked around in Parliament, you’ve got to go with what’s law,” Mr Ronchi said.

“You’ve got to aim for the fact that it may not get passed in time, so at least have a crack this year so that if you can get through, you do get through.”

Mr Ronchi said FASEA’s recent announcement that it had postponed face-to-face exam sessions until at least August had further discouraged some advisers from taking on the next sitting of the exam, as they would rather not face concerns around IT issues on top of their existing anxiety around the exam content.

“I’ve spoken to plenty of advisers who were going to sit the April sitting, kicked the can down the road to the June sitting hoping that would be face to face, and as it turns out, it’s not going to be, so they will probably go down to the August sitting,” he said.

“It’s for a whole range of reasons, one is the what-if scenario: what if the internet drops out or something happens?

“Most of the advisers I deal with are typically 45-plus and IT would not be their strong suit, so they would much prefer to go into a structured environment where if something goes wrong, there’s someone on hand to help them and they can get it resolved straightaway.”

Mr Ronchi said a similar situation had occurred with one adviser he worked with who had sat the April exam remotely, and had his session interrupted by a server outage.

“During the exam, there was an IT issue with the platform, which meant he lost 10 minutes during the exam while the facilitator had to go off and fix it, so it kind of got him a bit anxious,” he said.

“He said at the end he wasn’t able to spend as much time reviewing as he would have liked — he didn’t think it cost him the exam, but it did throw him off his game.”