“The scheme was characterised by high levels of applications after the opening dates of each application period (20 April 2020 and 1 July 2020), with volumes tailing off in the later weeks of these application periods, particularly the second application period,” APRA said.

The report revealed that the average payment made over the course of the scheme was $7,638. Repeat applications were for an average amount of $8,268 while initial applications were for an average amount of $7,402. This resulted in the average application amount and payment amount in the second application period being slightly higher than in the first application period.

Funds were generally able to process applications and make payments in a timely manner throughout the duration of the scheme, according to APRA. Overall, funds took an average of 3.3 business days to make payments, with 95 per cent of payments completed within one to five business days.

Among all funds that made payments, 96 (63 per cent) completed more than 90 per cent of payments within the five business days guideline indicated by APRA. With limited exceptions (1.8 per cent), payments to members were completed within nine or fewer business days from receipt of applications by funds from the ATO.

The new data revealed the top 10 funds with the highest number of applications received accounted for 66 per cent of total early release payments and made 96 per cent of payments within one to five business days.

“Less than 8,000 applications… were still in process at 31 January 2021, mainly because funds had been unable to contact applicants to finalise payment,” APRA said.