SMSF firms should not try and ‘run the gauntlet’ on auditor independence
Firms should not try to run the gauntlet head-on when facing the upcoming auditor independence standards and should instead focus on pivoting and reviewing their business models, according to a specialist audit firm.
As the industry continues to prepare for the incoming auditor independence standards with two months remaining, accounting firms are still juggling the best approach when facing the incoming changes on 1 July 2021.
Speaking to SMSF Adviser, Mike McHenry, director of Seamless SMSF, said that some firms still do not believe that they have an independence problem and are “going to try and run the gauntlet”.
“At the moment, some accounting firms still don’t believe they have a problem and I don’t know if they truly understand how the code affects them,” he said.
“My answer to that is very simple. An accounting firm must remember its expertise is supporting clients with preparing their accounts and their tax, that’s why they are engaged.
“Those services are non-assurance services, and if you provide a non-assurance service, you are automatically assuming management responsibility for those services and therefore can’t do the audit, it’s really simple.
“In the context of an SMSF, accounting firms are engaged to prepare the financial statements, assist with taxation decisions, or provide financial planning assistance to the trustees, and it’s highlighted in the engagement between the firm and the trustees. This ‘role’ the accounting firm plays highlights the management responsibility undertaken by the accounting firm.
“Because ‘management responsibility’ operates under the code as an absolute prohibition, the firm can’t audit the super fund.”
Where many accounting firms are currently getting trapped, Mr McHenry noted, is that they are trying to figure out the best approach to reduce and manage the deemed independence threat but fail to grasp the purpose set out in the code.
“It’s not a question of, can they manage the threat? The reality is they can’t do the audit because that’s prohibited. They cannot do the audit if they assume managed responsibility for preparing the accounts,” he said.
Pivot instead of trying to control the threat
Yet despite the current clear ATO positions established around the guidance, Mr McHenry said there will still be firms that will be clear on these rules, but ultimately ignore them.
“There absolutely will be because they ultimately have a fear of losing revenue,” Mr McHenry said.
“But now is the time for them to pivot and review their business model and see how they can solve problems for their clients.
“Because when they identify business problems their clients encounter, they can start designing and building infrastructure, systems and processes to solve those problems, which replaces lost audit revenue very quickly.”
Mr McHenry said the risks the firms run in flaunting the rules is that it’s not difficult at all for the ATO to try to match who the tax agent is and who the auditor is and ask some simple questions.
“If accounting firms think they can use these routine and mechanical tests as a way to prove that they’re not assuming management responsibility, they are unrealistically optimistic,” Mr McHenry said.
“Because the trustees have engaged them, the trustees don’t have the expertise to understand the tax laws around super, they don’t have the expertise to use the software to prepare the financial statements (for their single fund), plus they’ve ‘engaged’ the accountants to do the work.
“So, unless the trustees are an accountant who have their own software and they’ve provided a set of financials for the accountant just to lodge a tax return, that’ll be the only time that you could justify you’ve not assumed any management responsibility.”
Ultimately, when assessing how firms would continue to interact around the new standards and how difficult this would be for the ATO to govern, Mr McHenry said in his view, while the ATO is doing a fantastic job, there needs to be more understanding established between the firms and the Tax Office.
“The way they’ve detailed the independence explanatory memorandum that they released in March is pretty clear and the code itself captures the accounting firms to really remove this much-needed independence issue because it’s been too loose in the past,” he said.
Mr McHenry said the challenge the ATO will have is understanding how firms are interpreting the code.
“In a short period of time, the ATO is grasping the various ways to interpret the code, how accountants may navigate around the independence rules, and what should and shouldn’t be impacted by the code. With the role of governance comes the need to understand the lay of the land within the industry, and that requires collaboration,” he continued.
“We as a business are collaborating with the ATO so they can understand how accountants and auditors operate so they can see where this actually all fits in.
“It’s not an easy task and it will get clearer as time goes on. They will take a kind of catch-all approach and then gradually wean back to try to find out where the best balance needs to be.
“The ATO is not on a mission to harm or stifle the businesses of accounting firms. They are first and foremost focused on maintaining the integrity of the SMSF industry and overall SMSF compliance. Independence is one of the stepping stones to achieving this.”

Tony Zhang
Tony Zhang is a journalist at Accountants Daily, which is the leading source of news, strategy and educational content for professionals working in the accounting sector.
Since joining the Momentum Media team in 2020, Tony has written for a range of its publications including Lawyers Weekly, Adviser Innovation, ifa and SMSF Adviser. He has been full-time on Accountants Daily since September 2021.
- Hi ironic that as this debate rages on there is a job advert on LinkedIn today from another one stop shop called Super Know How that states in the advert that they are specialists in all things SMSF. They further state that they offer services ranging from SMSF Administration to SMSF Audits. Will firms such as this and the Seamless's of this world ever learn that you can't offer these one stop services? Seriously the regulators need to come down hard on these firms and shut them down if they don't comply.0
- Agree Grant. Only when the regulators, associations, TPB etc come down on one of these firms will this issue be taken seriously. Until then they will try and "run the gauntlet". The lure of the $$$'s is just too tempting!!!0
- Hopefully from 1 July 2021 the regulators quickly clamp down on such firms and make an example of them. This will throw the cat amongst the pigeons. No one will want their firms name in the press with a negative story about their business.0
- This is where all these firms need to be reported to Kellie Grant from the ATO so that a thorough investigation can be undertaken of their practices. The ATO will have their hands full from 1 July 2021 dealing with any such firms that will be in breach of the regulations. The SMSF Association should also expel any members that are in breach of these rules from 1 July.0
- Maybe they should have kept their original name of SuperAA. The name was clearly changed to show that they can "seamlessly" do your administration and audit. I wonder now in hindsight if they regret the name change. If I was them I would change the name to Seamless Audits to show that this is the area they will focus on going forward.0
- how do you know they dont an engage an independent smsf auditor for their admin clients . It is possible to offer differ services to different clients and meet the requirements. .0
- You won't find any of the large reputable Audit firms such as ASF and Evolv offering administration services.0
- Maybe they are hedging their bets by playing in both areas? More likely to be a decision based on greed though from what other contributors have expressed. It may be okay to offer two distinct services as long as there is no crossover however it just does not send the right message. I agree with anonymous. The large reputable audit only firms could easily move to offer administration services yet they choose not to. They invest in their systems and processes in order to continually improve their service. The Seamless guys just seem to worry about the $$$'s.0
- Not sure why everyone is getting fired up and venting here. There is nothing you say that changes anything. Leave it up to the regulators to deal with the issue. If any indiscretions occur the firms in question should be severely sanctioned and penalised. They should lose their various professional registrations and be forced to cease trading. There must also be a financial penalty imposed as well to avoid the temptation that firms may have to play outside the rules.0
- The 2021 Audit Report now has a note in there that you did prepare the financials but had no management responsibility and it was routine and mechanical and appropriate safeguards were applied.
So what does this mean? As long you are not Tax Agent you can prepare the financials pretty much and I would say as long as the singing auditor or staff who prepared the financials do not touch the audit that is safeguard enough.
What about the fact you are receiving payment in addition to your audit fee for the other services? I thought this was a big no no? Would love to hear Kelly Grant justify this situation..0
- The SAR requires a declaration that the independence requirements have been considered. As for suggesting there will be "ways around detection", that just doesn't cut the Professional Standards required of Accountants and SMSF Auditors.
With the financial planning industry undergoing a training uplift, which includes a compulsory Ethic Course, in order to transition to a profession, comments that undermine the 'licence' to exercise professional judgement are disappointing. It goes to the heart of what we understand the difference between an industry and a profession is.
Where professionals seek to undermine the requirements, the regulatory framework just piles on.
Rightly or wrongly, the SMSF sector oversight includes the outsourcing of compliance oversight to the private sector. This has created enormous commercial opportunities as well as professional opportunities to expand and specialise skill sets.
Without the spirit of the new requirements being embraced, this opportunity will be potentially subject to greater oversight and reduction of autonomy.0- How does this work Kym when some of these providers such as Seamless many not be the tax agent for a fund and hence are under no obligation to declare anything in a SAR. It falls back on the accounting firm that lodges the tax return to consider this and hence places the onus on them?0
- The story just not ends here - there are many audit firms which are owned by Administration firms. The problem is how ATO going to find this out. I am told that Evolv Super is partly owned by Heffron and there can be a number of these situations. I guess independence will be an issue for ATO to resolve for some years and further clarity is required. I have seen many sons daughters / fathers (diffirent surname) auditing funds (operating from home) for the fathers / sons tax practice - many of these issues will never be uncovered. Independence at largest and at the lowest levels will always be comprimised. We should simply learn to live with it - head and tail do not matter....0
- Agree anonymous. Seems like everyone is very passionate about this topic. Let the ATO deal with these situations and structures.0
- Sorry Anonymous but that is not correct. The late Martin Heffron once sat on the Evolv advisory board. There is no ownership of Evolv by Heffron. You would be silly under these regulations to risk owning part of an SMSF Audit business if you are an SMSF Administrator. In Mike's words you would be running the gauntlet. Hopefully if such situations do occur the ATO will be brave enough to penalise the firms in question and thus make an example of them. This will then stop all the discussions on this thread as firms will no longer be offering this one stop service.0
- As someone who has worked closely with Mike and the Seamless SMSF team, I disagree with the negative comments being made here. Many of these criticisms are simply untrue, and I do not want to see my name raised as evidence against a business that I truly respect, support and believe in.
I have always found Mike to be a colleague with integrity, who invests and works hard to deliver a high-quality audit service at scale.
And I must add, I have never heard him speak ill, or comment negatively, about any competitor in this industry, which for many years of my career included me.
His team are extremely well trained and people I was proud to work with on a daily basis. Having started in SMSF at the age of 18 I know that being encouraged and fostered early in your career with experienced mentors is critical to the decision to specialise long term.
Like many of us, Mike identified the pitfalls of the race to the bottom on audit price and chose to maintain higher audit pricing to preserve audit quality and an Australian audit operation. So I struggle to understand many of the comments that seem to suggest otherwise.
What I do agree on is that the Seamless SMSF business model is unique, and not well understood by the industry. I have no doubt this will change over time as they engage in the same review of business structures that all firms appropriately should be undertaking at this critical time.
0- Well said Jo. I had been a client of both Seamless' administration and audit for many years and never had any issues. I simply forwarded the package and it comes back complete. Unfortunately my AFSL licencee was concerned with what some respondents have called the Seamless One Stop Shop and now requires me to use a separate auditor. All at additional cost to the fund. Seamless is was adamant that their unique model is Ok but the powers that be had a different opinion and I have had to separate the administration and audit function0
- Clearly your AFSL licencee has erred on the side of caution which is a good thing. I believe all AFSL licencees should be worried if firms in their group are using the one stop shop model. There is nothing wrong with separating out the two functions. There are plenty of good audit firms around as well as plenty of good administration firms. Don't take the risk by using one provider for both functions. You risk your practice and in turn your clients SMSF's.0
- Well said Ron. Everyone just needs to take a step back, consider the audit independence guidelines and put in place arrangements that meet the new requirements. There are plenty of providers out there to choose from. Those who flout these requirements will be looked at by the ATO so let the regulator deal with such indiscretions. The ATO should provide a discrete and anonymous phone number to allow people to report any firm breaching these new requirements.0
- Nothing wrong with what your licencee has imposed as a requirement Anonymous. I do think that some of these comments have become a bit personal. As they say play the ball not the man. I agree with Mike McHenry's comments in that all firms should not try and run the gauntlet and should choose a separate auditor and admin provider for their funds. I think if Mike had come out in his article and said we as a firm are going to lead by example and focus on audit only it would have sent a strong message to other one stop shops out there (which there are a few) that this is not the model that satisfies the audit independence requirements. Being ambiguous or silent on the Seamless model has unnecessarily allowed such negative comments to be written in this forum. As someone mentioned by someone below there is plenty of work for all in the SMSF Audit space so turn these new rules into a positive rather than a negative.0
- It does not concern you your AFSL Licensee deemed this unacceptable?
To those who back Seamless up and endorse the structure the saying may be apt the fool who follows a fool is the bigger fool.0- Well said Anonymous. It is great to see that people are loyal. Don't get me wrong this is admirable. However it is blind loyalty. Why would someone put their practice at risk by blindly supporting a a model out of loyalty when clearly it is a flawed business model in the current regulatory environment. The best thing that Seamless could do for their loyal supporters is to come out and tell all their clients that they need to urgently find another administrator or bring their funds back in house and they in turn will continue to perform the independent audit function for their loyal clients. If they don't do this asap they will cause a great deal of disruption for their clients and may leave many of them in a position where they can't operate in this space as they have had no time to find an alternative solution for their fund administration. Loyalty goes both ways as they say.0
- It scares me Anonymous when you say "I simply forwarded the package and it comes back complete". It seems like you are like many other firms that outsource to such providers. You put all this faith in their service, don't check the work when it comes back to you because it has been administered and audited (albeit by the same people) and send it off to your clients. Go ask all the large audit only firms that pick up work from such firms. Their qualifications and contraventions for these take on audits make up a large percentage of their annual numbers reported to the ATO. Forwarding the package and it comes back complete is a recipe for disaster and it just proves to me that too much faith is placed in such providers.0
- Agree the model is unique as it is the one that does not meet the independence requirements. Seamless have a model that is clearly understood by the market. They provide an SMSF Administration Service as well as an SMSF Audit service which is clearly not allowed under the independence regulations. Such comments make a mockery of what the rest of us are trying to do and this is to play within the rules that govern our activities. There is no model out there that can say that it meets the independence requirements if it provides both the administration and audit function for an SMSF. These models should not be revered. They need to ensure that they fall in to line with what the rest of the competitors in the SMSF market are committing to. Otherwise we ae operating on an uneven playing field which is clearly not fair to those firms that are doing the right thing.0
- Clearly from what I read here amongst all these comments, such models are driven by a level of greed. It is all about offering a one stop shop service, lacking in quality, cheap in terms of fees and all to ensure that the fees are what is important and not the service. Funny how they guarantee a turn around time of x number of days. This again for me raises a red flag around quality. Our industry will not survive longer term if such one stop shops are given a leading voice. They need to be pulled in to line and hence conform to the regulations that will hopefully lead to higher fees for all of us and a better quality service for the clients.0
- I think the industry is well aware of the Seamless model Jo and others like it. It is not misunderstood. This is why there are so many responses here in this thread. It is a unique model indeed as it is one of the few "one stop shops" that still remain and it is continuing to operate a model where they provide the administration and audit service to a self managed fund. I am not sure it makes a difference that the audit team is in Australia and the Administration team is in Vietnam. Both businesses are owned by the same individual. How does such a model meet the independence requirements? Funny you mention the pitfalls of the race to the bottom. The business has always offered a $900 service. I believe their audit fee is circa $500. This means the administration fee is circa $400. I would have thought $400 for an administration fee is exactly that - a race to the bottom. The quality firms like Heffron, Intello and Super Guardian are charging fees in excess of $2,000 oer fund. Therefore I am not sure your comment around Mike identifying the pitfalls of the race to the bottom actually makes any sense and in fact seems incorrect.0
- Being an SMSF Specialist both myself and our firm as a whole made the best decision to bring in Seamless to be by our side and supporting our team for accounting tax and audit, They relieve some stress and resources that we need all year round with their exceptional service and professionalism. We are grateful for their audit knowledge and support, are happy to answer any audit queries and they have an immense technical knowledge we can rely on. Thank You Seamless SMSF0
- Cannot rate Seamless SMSF highly enough. Not sure how an article about independence turned into a witch hunt against such a professional firm, however if you are looking for an Auditor, they would be the first I would call.0
- John I don't think the comments below can be interpreted as a witch hunt? The comments are just reinforcing the point that the audit independence guidelines are there to ensure that firms are not providing audit and admin services and that they should stick to one or the other. Seamless is one of a few firms that offer such a combined service hence they will need to pick what space they want to play in.0
- Interestingly James, there is no mention in the article of their repositioning and what they are doing. I guess this means it is business as usual and try and argue if someone else is the tax agent we are allowed to prepare the entire set of financials and audit it all the same. It shall be interesting how it all plays out, I assume they have sought ATO guidance and what not so would be disappointing if the ATO have signed off on these operations continuing like nothing has changed.0
- If the ATO has signed off on such arrangements we are back to square one. It would mean that every large administration firm like Heffrom, SuperConcepts, Super Guardian, Intello etc can give up being a tax agent and they can set up an audit arm either on there own or in conjunction with an audit firm as a JV/Partnership and do what Seamless are doing. On the flip side it would mean that the large audit firms like Evolv, ASF etc can set up an administration arm as long as they are not acting as the tax agent. What needs to happens is that the ATO needs to clearly come out and say that these arrangements where the one provider is offering both the admin and audit service whether onshore, offshore or both is strictly prohibited. In addition many of these firms are members of the SMSF Association. It needs to also come out and clearly state that such arrangements are not acceptable. if we are going to be serious as an industry immediate proactive announcements need to be made by both these regulators/associations before 1 July so that we have clarity as an industry. Unfortunately Seamless seem to be the one that has been discussed here but that is expected given it is the main one of these larger firms which is flaunting these auditor independence regulations.0
- Yes, SMSF Association and CPA could set an example and remove such operators.0
- Seems to be the easiest way to deal with this. I would add the ATO as well to this list. The ATO could immediately put a stop to such structures by making an example of firms such as Seamless that are clearly flaunting these regulations. This would draw a line in the sand and no firm would risk doing this again.0
- I guess people don't like being lectured to by firms who have a poor reputation and are a big part of the reason independence rules have changed to begin with. But good luck to you and Seamless, may the tick and flick audits flow.0
- Looks like Seamless are bringing out their clients as testimonials. I wonder how they can't see that they are putting their own firms at risk by using the one provider for admin and audit?0
- Interesting read and even more interesting comments. I think Mike and Seamless should be commended for what they have done – they have clearly got to a size where people are paying attention.
We use their audit service and the quality is Gold Standard, and I know many of my colleagues think the same.
I’m confused about the issue with the model, isn’t it good business if you can operate under this model and be independent?
There is over 600,000 audits which Seamless and the big guys aren’t touching the sides of the market size, so there is plenty of work for all the accountants that choose to remain in audit.
I think Seamless solve a genuine problem in helping the small practices with specialist services, services they should stay away from if they don’t have the expertise.
I feel much more in control knowing Seamless have my back. Keep up the good work Seamless, making a positive impact to our industry.
0- Brent I think that this is missing the main point. I am very concerned for our SMSF industry. I have been an auditor for over 20 years. With the move to offshoring I have seen the quality of work that I audit diminishing year on year. We have lost a generation of SMSF professionals as most of the jobs that were going to graduates are now going to offshore providers. There is a heavy reliance on these offshore providers to do a quality review as the professional services firm no longer has the skill set to do this. There were some very good quality firms who invested in on shore senior managers to provide this detailed review process however unfortunately a lot of these quality firms were sold to AMP.
The issue is worse where the offshore provider does both the administration and the audit work and they don't have this senior review process on shore. Each day my audit firm takes on funds from such firms and we are finding serious issues such as non concessional contributions accepted for members with over $1.6 million, no support for unlisted units trusts and loan recoverability and even worse no Part A qualifications, membership and trustee issues that have not been picked up for years, actuarial certificates applied for when a member is in a TRIS and the list goes on and on. I can write a book on what issues we regularly find. We are having to issue contravention reports for these take on funds on a regular basis.
The issue is that there is a lack of experience in the staff reviewing the work and for these firms that offer both services as a bundled solution they are in effect reviewing their own team's work. The administration team is making errors and the related audit team is missing these errors and audit related issues.
The idea of an independent audit is that we are the gate keeper for the fund. We are also the eyes and ears of the ATO and we ensure that our quality audits allow accountants to put their head on their pillow each night and know that their funds have no compliance issues which could lead to significant issues for a fund.
A firm is either an audit firm or an administration firm. They can't be both. The future of our industry is at stake because of these practices that have going on for a number of years now.
Brent I agree with you. Let there be many giant audit only firms out there. They just can't be both administration and audit firms.0- they cant be both to the same client , but they can offer clients different services , nobody says can only do either accounting or audit , its just not both to the same client0
- You won't find any of the large reputable Audit firms such as ASF and Evolv offering administration services.0
- From what I have told me if you want an audit signed of Seamless is the place to send it, this is not in my experience but people legitimately have said this to me. If Gold standard to you means no questions asked and problems being perpetuated good luck to you. I for one am sick of the ATO not doing their job, prices being eroded, and firms getting away with this. Same as large mobs I know of who are cut throat pricing but don't pay staff super, so ATO watch them no pay, they are running an unsustainable model and all the while eroding the industries margins and putting it on a hiding to nothing.0
- I guess this might be the reason why two senior industry names hired over the last two years did not even last 6 months at Seamless. They both jumped ship from what the industry is saying.0
- Not naming names as it is not fair to the individuals but we all know who they are. Both are SMSF Specialist Auditors and Fellow members of the SMSF Association. I guess the fact that they both left an audit firm shows that they clearly saw the writing on the wall.0
- Interesting Anonymous as they charge over $500 for an SMSF Audit. For such a fee you expect a top quality audit done by an audit specialist and signed off by an audit partner. Clearly not happening there.0
- "I’m confused about the issue with the model, isn’t it good business if you can operate under this model and be independent?"
Brent how can you be independent if you operate under this model? You cannot audit the work if you, your staff or staff you control prepare the accounts. If you do not understand this basic independence issue then you have missed the whole point of the debate around APES110.0 - Funny how they have 15,000 plus audits per the CPA Lorne Congress bio on McHenry. As one signing partner he is signing off around 67 audits a day assuming 221 working days per year. Interesting how no one has picked up on this point. Every other large audit firms who audit such volumes such as ASF, Evolv etc have multiple signing partners. This is something that ATO should look in to as clearly it is impossible to be signing off on that many audits on a daily basis0
- This has crossed my mind, the ATO should consider a 3,000 limit to be honest, something like this. Based on what you say it is highly likely a large % of audits never get looked at at all by the signing partner.0
- Not sure how Seamless is seen as an authority on auditor independence when it’s sales team is in the market clearly selling a one stop shop SMSF solution. If they want to specialise in audits and become an authority they need to divest themselves of their SMSF Admin business. Only then can we take them seriously in this audit space.0
- How can Mike and Seamless be considered as an industry authority on this issue when for years this one stop shop doing admin and audit has been doing everything but being independent. Just changing a website and removing pictures of the Seamless Vietnamese operation is not in itself proof that this business is adhering to these independence requirements. The SMSF industry needs to sort it its own backyard if it is to achieve a level of credibility in the professional services space. Such one stop shops need to reinvent themselves and specialise in either audit or admin and not both services.0
- When deciding on an audit firm choose ones that don’t use offshore locations. The quality is terrible. You only have to talk to firms that take on work from such one stop shop firms and they would attest to the fact that these take on funds make up a large percentage of their contraventions for the year as they have tick and flick young kids preparing the audit files. Your auditor is your gate keeper and the relationship needs to be considered as such.0
- It is not just one stop shop, there are some other firms out there where I have seem some concerning this. Particularly one firm who likes to solicit work by sending letters in the snail mail.0
- Maybe you need to understand that the audits are all done in Geelong and the team are well trained and very competent auditors0
- Anonymous clearly this discussion has had many moving parts. There is no issue in terms of audit being done in Geelong by Seamless. It is great that they are supporting local jobs. The article presented from the CEO of Seamless is advising firms not to "run the gauntlet" in terms of Auditor Independence. This message is to point and spot on. I think the negative sentiment has arisen because Seamless have a Vietnamese office that is owned by the CEO of the business. This business does SMSF administration. Therefore aren't they running the gauntlet by auditing the funds in Geelong that are prepared by their team in Vietnam? They just need to ensure that are practising what they preach and not offer this joint service to firms. This does not meet the requirements of the new guidelines. The article is 100% spot on re auditor independence and this should be the message taken out of it.0
- Not sure they are heeding their own message from this article given the word around the SMSF world is that the sales person from Seamless is still selling the one stop shop model or providing a combined administration and the audit solution for SMSF's. Any firms taking up this combined offer should realise that their funds could come under ATO scrutiny if the firm itself is looked at. Not sure why you would put your practice at risk by no separating out these two services and using 2 different providers for each service. There are plenty of options out there in the market place.0