“Make sure you have the appropriate process in place to ensure proper reporting obligations,” the ATO warned.

“We have been receiving outcome/error response messages with incorrect information, missing essential data or no corresponding messages.”

These messages impact key transactions such as the Contribution Transaction Error Response (CTER), Government Contribution Transaction Error Response (GCTER), the Government Contribution Transaction Amendment Outcome Response (GCTAOR) and Unclaimed Superannuation Money Outcome Response (USMOR).

“Incomplete or inaccurate reporting results in members payments being suspended and impacts the information displayed on ATO Online and further impacts for your members. This can also lead to complaints both to us and your fund,” the ATO said.

Other errors include incomplete/incorrect data in relation to refunds and messages and payments not sent on the same day, according to the ATO. Furthermore, there have also been incidences where there is a missing payment reference number (PRN) or PRN does not match the response message, along with customised PRNs repeated during the past 12 months for funds.

“Funds should have appropriate processes in place to ensure they are meeting their reporting obligations,” the ATO explained. 

“This includes having monitoring processes in place to ensure any files missing technical receipts are resent in a timely manner. 

“To help ensure messages and payments are processed by our system, you should reconcile your superannuation accounts; this can be done by downloading the statement of account (SOA) from online services for business (OSB). For any questions, please send the request via Super Enquiry Service.”